Principal PR Manager

Overview

Lead external public relations for Twilio's Corporate Communications team, supporting executives, customers, partners and employer brand. This is a remote role.

What you'll do

• Lead Employer Brand PR, in partnership with the People team, to drive awareness of Twilio as a great place to work by spotlighting its people, values and culture through proactive external storytelling.
• Own external Chief Administrative Officer communications, designing and executing a comprehensive strategy covering media opportunities, thought leadership, speaking engagements and LinkedIn social presence.
• Manage Partner and Customer PR by working with Partner and Customer Marketing teams to identify storytelling opportunities and proactively pitch media on how customers and partners use the platform.
• Lead Social Impact PR by working with the Chief Social Impact Officer to develop thought leadership content and secure media coverage spotlighting Twilio.org and social impact organizations.
• Support financial communications for quarterly earnings, acquisition and industry investment announcements, working closely with Investor Relations.
• Collaborate cross-functionally to lead PR programs and drive media relations, including proactive press outreach, with internal stakeholders and external agency partners.

What you'll need

• 10+ years of experience in corporate communications, executive communications, or public relations, ideally within a high-growth or enterprise technology environment.
• Exceptional media relations, with a demonstrated ability to successfully pitch and place stories in top-tier business and technology outlets, even in the absence of hard news.
• Proven track record of directly supporting and advising C-suite leaders in high-stakes, fast-moving environments.
• Strong writing, editing and storytelling skills with executive judgment and the ability to capture a specific leader's authentic voice.
• Strong business acumen and financial communications experience, ideally with a publicly traded company.
• Strategic and systematic thinker who can establish high-level narratives and execute them with tactical precision.
• Exceptional organizational skills with a calm-under-pressure demeanor and the ability to manage competing priorities on tight timelines.
• Strong collaborative skills, with a proven ability to work with multiple cross-functional partners simultaneously.

Nice to have

• Active practitioner of AI, with strong interest in how artificial intelligence is transforming public relations and communications, and a willingness to lead change and build innovative workflows using AI tools.
• Familiarity with enterprise technology, with a solid baseline understanding of cloud communications, API technologies, data platforms and the customer engagement landscape.
• Experience managing executives' social media presence (e.g., LinkedIn) with an eye for digital engagement trends.
• Experience working inside a fast-paced agency environment as well as in-house.

Details

• Remote role, not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.
• Approximately 20% travel anticipated.
• Occasional ad-hoc in-person reporting for team gatherings, functional off-sites or customer meetings.
• Open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C. and Washington State, subject to pay ranges listed for those locations.
• Applications intended to be accepted until October 31, 2026, but may change based on business needs.