Collections Representative

Overview

Collections Representative follows up with insurance companies and customers to resolve unpaid and underpaid healthcare claims and account balances.

What you'll do

• Research overdue account balances and delinquent payments.
• Contact insurance carriers or customers by mail and phone.
• Review, resubmit, and appeal unpaid or underpaid claims.
• Prepare information for external collection agencies or attorneys.
• Respond to customer inquiries about account status.
• Document collection activity accurately in the billing system.
• Resolve discrepancies and prepare adjustments and refunds.

What you'll need

• High school diploma.
• One year of related experience.
• Basic Microsoft Word and Excel skills.
• Basic mathematical proficiency.
• English reading, writing, and verbal communication skills.
• Ability to work reliably and maintain consistent attendance.

Details

• Remote position for individuals residing and working within the United States.
• Location: Pennsylvania.
• Salary: $16.00–$17.00 per hour.
• Occasional travel may be required.