Commercial Account Manager

Overview

This role fosters strong, strategic partnerships with key commercial clients, acting as a primary point of contact and building lasting trust. It coordinates account plans and analyzes sales performance to drive business growth.

What you'll do

• Coordinate account plans for commercial accounts, with a focus on product sales and customer satisfaction.
• Build professional relationships with clients, particularly with specialist buyers in the IT department.
• Achieve and manage sales quotas based on regional guidelines.
• Participate in client meetings and support contract negotiations with guidance from senior team members.
• Collaborate with external partners to deliver solution sales and refer products to other specialists or partners when needed.
• Provide customer feedback to internal teams for product and service improvements.
• Collaborate with various internal departments to ensure a smooth customer experience.
• Analyze win/loss rates and provide insights to improve sales performance.
• Assist in organizing client workshops, training sessions, or webinars to enhance understanding of the organization's offerings.
• Monitor basic account performance metrics and assist in refining sales strategies.

What you'll need

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline, or commensurate work experience or demonstrated competence.
• Typically 2-4 years of work experience, preferably in account management, tele sales, product specialty (computers, printers, servers, storage), or a related field, or an advanced degree with little or no work experience.

Nice to have

• Certified Technology Sales Professional (CTSP).

Details

• Location: Mumbai, Maharashtra, India.
• Employment type: Full time.
• Schedule: Sales.
• No shift premium (India).
• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.
• Responds to routine issues within established guidelines.