Consultant -Enablement, PSS

Overview

The Consultant, Enablement & Engagement drives adoption and sustained use of new processes, tools, technologies, and ways of working across Platform Services & Support (PSS). The role develops and executes enablement, engagement, communication, and adoption plans and addresses complex adoption challenges through practical, scalable solutions.

What you'll do

• Develop and execute enablement and adoption plans for new processes, tools, platform capabilities, and organizational changes.
• Translate strategic objectives and complex business changes into practical activities supporting employee readiness, understanding, and sustained usage.
• Assess change impacts, stakeholder needs, adoption risks, potential resistance, readiness, gaps, dependencies, and corrective actions.
• Recommend solutions to address adoption barriers and improve employee and business outcomes.
• Serve as a trusted advisor to PSS leaders, site managers, supervisors, champions, subject-matter experts, and other stakeholders.
• Build alignment, ownership, and commitment across impacted teams and locations.
• Partner with change, training, communications, product, process, and operational teams to coordinate implementation activities.
• Facilitate discussions with business stakeholders and super users to identify communication, training, process, and adoption requirements.
• Maintain an active network of site contacts and champions to support local readiness and adoption.
• Lead enablement and engagement activities throughout the implementation lifecycle.
• Develop and maintain stakeholder, communication, training, readiness, and adoption plans.
• Provide input into business requirements, process maps, testing approaches, implementation strategies, and user-experience considerations.
• Ensure changes are launched with clear communications, appropriate training, defined ownership, and effective user support.
• Monitor progress and adjust the enablement approach to support a seamless transition and achievement of business objectives.
• Develop audience-specific communications explaining the purpose, impact, benefits, and expectations associated with a change.
• Collaborate with instructional designers and training leaders to develop learning materials, workshops, job aids, and supporting resources.
• Review training content for business relevance, operational accuracy, and alignment with user needs.
• Lead virtual and in-person training, workshops, engagement sessions, and leadership briefings.
• Ensure users understand new processes, responsibilities, tools, and available support channels.
• Define adoption measures, success criteria, feedback mechanisms, and reporting requirements.
• Monitor readiness, employee engagement, usage, process compliance, and adoption during and after implementation.
• Analyze quantitative and qualitative information to identify adoption gaps, delays, or resistance.
• Provide post-implementation reporting, insights, and recommendations to business and enablement leaders.
• Partner with PSS site contacts, product liaison, process, and training teams to address identified issues.
• Conduct periodic follow-ups to confirm that changes are embedded and sustained.
• Recommend targeted actions to increase usage and improve employee, operational, and customer outcomes.
• Evaluate existing enablement, engagement, and business-process practices to identify improvement opportunities.
• Apply process-improvement techniques and relevant industry practices to strengthen implementation outcomes.
• Create reusable standards, tools, templates, and best practices that improve consistency and scalability across PSS.
• Contribute business and process expertise to strategic initiatives, policies, and procedures.
• Assess needs, analyze adoption challenges, develop recommendations, and resolve complex or ambiguous issues with a high level of independence.
• Recommend enablement, communication, training, adoption, and sustainment approaches.
• Partner with the Enablement or Change Management Leader for final approval of significant changes to established strategies or methodologies.
• Escalate material risks, barriers, and dependencies that may affect adoption or business outcomes.

What you'll need

• Bachelor’s degree in business, organizational change, communications, learning and development, operations, or a related discipline, or equivalent education and experience.
• Minimum of 10 years of relevant functional experience.
• At least five years in enablement, change management, business transformation, training, engagement, or process improvement.
• Demonstrated experience developing and implementing enablement, communication, training, or adoption strategies.
• Applied knowledge of change-management and process-improvement methodologies.
• Ability to align strategic objectives with practical execution plans.
• Strong analytical, presentation, facilitation, training, and written communication skills.
• Experience leading virtual and in-person training, workshops, and stakeholder sessions.
• Ability to understand and communicate complex business processes and technology changes.
• Proficiency with Microsoft Office and relevant planning, collaboration, reporting, and presentation tools.
• Ability to work across functions, countries, and organizational levels in a fast-paced environment.
• Ability to travel as required.
• Change Leadership.
• Collaboration and Influence.
• Strategic and Global Mindset.
• Results Orientation.
• Judgment and Decision-Making.
• Stakeholder Engagement.
• Business and Process Acumen.
• Analytical Thinking.
• Communication and Facilitation.
• Continuous Improvement.
• Adaptability and Resilience.

Details

• Location: Mumbai, India.