Consultant - LBA

Overview

Perform Legal Bill Analysis in the Legal Bill Analysis Center of Excellence (LBACOE), auditing electronically submitted legal fee and expense invoices from law firms and vendors for compliance with billing guidelines.

What you'll do

• Efficiently and accurately review legal invoice entries.
• Receive legal bill assignments from the Operations Support Specialist and/or work the intake queue for self-assignments.
• Verify compliance with legal billing guidelines by law firms and vendors submitting invoices.
• Verify the accuracy of the UTBMS task codes (Fee, Activity and Expense codes) applied to invoice line items.
• Adjust invoice line items that violate billing guidelines and document the guideline violated and the rationale for each adjusted amount.
• Forward the audited legal bill through the review chain as required.
• Communicate and calibrate with Legal Invoice Analyst and Quality Assurance Analyst team members, and provide feedback to management on calibration opportunities.
• When directed by management, support QA Analysts in addressing law firm requests for reconsideration of adjusted amounts.
• When directed by management, support QA Analysts in quality assurance review of invoices audited by Legal Invoice Analyst I and II peers, using SME knowledge in specialized legal practice areas.
• Conduct periodic audit and data analysis to support management in collecting performance metrics for internal use and for use with clients and law firms.
• Analyze and condense clients' legal service agreements to produce effective operational tools, meeting and in some cases exceeding customer expectations.
• When directed by management, assist with creating and updating team and department-wide standard operating procedures.
• Participate in training and mentoring new Legal Invoice Analysts through informal and formal initiatives, for new client roll-outs and for backfilling vacancies on existing client teams.
• Liaise with and provide periodic feedback to the CIOX Artificial Intelligence Decision Science team on functionality and accuracy of the machine learning end-user experience.

What you'll need

• Paralegal Certification or equivalent work experience (minimum education).
• Minimum 3 to 5 years of experience in a legal services or legal bill auditing environment.
• Extensive experience with legal billing processes.
• Firm understanding of the federal and/or state rules of civil procedure.
• Prior legal bill review experience.
• Experience with one or more practice areas in a legal billing or legal services setting, such as insurance, civil litigation, intellectual property, corporate, or banking.
• Demonstrated superior ability to review, analyze and evaluate legal fee and cost/expense invoice entries and to exercise discretion and sound judgment in audit and adjustment decisions.
• Advanced understanding of legal terminology and claims legal situations.
• Self-motivated, able to work independently with very limited supervision after training.
• Excellent computer skills, with the ability to learn electronic legal bill submission and auditing software.
• Sound command of English grammar, syntax and style, including punctuation and capitalization conventions; excellent spelling and proofreading skills.
• Effective oral and written communication skills.
• Organizational skills to review an appropriate number of legal invoices in a given day or time period.
• Familiarity with common business math and appropriate business telephone skills.
• Ability to carry out detailed written or verbal instructions and respond to requests effectively and efficiently.
• Required competencies: communications and arbitration, teamwork in a matrix environment, problem solving, leadership, planning and organizing, technology, learning, initiative and enterprise, and critical thinking.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Nice to have

• Bachelor's degree in a legal-related discipline and/or equivalent work experience in-house or with a third-party legal invoice auditing company.
• Advanced degree.

Details

• Location: Pune, India (Smartworks).
• Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
• Interviews must be conducted without AI assistance or external prompts, and virtual backgrounds must be removed.