Consultant, Managed Services

Overview

Consultant on the Mavens Managed Services team, serving as a long-term partner to Salesforce-based life sciences customers after initial implementation.

What you'll do

• Lead weekly status calls, third-party vendor alignments, and design reviews.
• Prepare status call content (dashboards, agendas) and manage the RAIL (Rolling Action Item Log) in real time.
• Create and maintain release timelines and support customers with release candidate prioritization.
• Provide technical recommendations and work with customers to define a clear roadmap.
• Maintain clear, proactive communication with internal stakeholders, including practice leads, consultants, developers, architects, and QA.
• Prepare for and lead requirements gathering sessions.
• Assess Level of Effort (LOE) for functional items and complete or delegate build/configuration changes.
• Manage repositories and promote completed builds to higher environments.
• Manage requirements, test cases, functional and technical guides, integration specifications, and other application documentation.
• Perform System Integration Testing (SIT) and provide guidance/support for User Acceptance Testing (UAT).
• Validate deployments by checking changes in higher environments.
• Handle user lifecycle (creation, deactivation, permissions) and maintain data integrity (duplicate management, record updates).
• Investigate reported issues, monitor error reports, and triage/escalate problems as needed.
• Create and update reports and perform data extractions/exports for the customer.

What you'll need

• Strong knack for understanding how applications work and envisioning solutions on the Force.com platform.
• Ability to provide "how-to" technical assistance and advise customers on product features and enhancements.
• Exceptional written and verbal communication skills, with the ability to connect and translate between technical and non-technical audiences.
• Experience authoring requirements, system specifications, and application guides.
• Understanding of core project management concepts, including timeline management and LOE assessment.
• Salesforce Certification.

Nice to have

• Bachelor's degree.
• Salesforce Certification and consulting experience.
• Life Sciences or Pharmaceutical experience.
• Experience interacting with, managing, or building with AI agentic workflows.

Details

• Involves rotational shifts.
• Hybrid work model with hubs in San Francisco, New York City, and Chicago; some roles can be performed from anywhere in the country, others are scoped to a specific region.