Consultant - MAWM / WMS

Overview

Consultant role supporting Manhattan customers on Manhattan Associates supply chain applications, with a focus on MAWM and WMS implementations, configuration, testing and production support.

What you'll do

• Act as the primary contact for customers and serve as a Manhattan Brand Ambassador.
• Independently support low and medium-complexity customers.
• Configure systems, prepare test cases, set up test data, perform testing, and deliver demos.
• Support customers through System Integration Testing, End to End Testing and UAT, and pre and post go-live activities including continuous production support.
• Troubleshoot production application issues and provide operational workarounds, such as configuration changes, data correction and SOPs, within expected timelines.
• Provide clear root-cause analysis with permanent fixes.
• Categorize discovered or reported gaps and issues as base product, custom, or another vendor.
• Validate the impact of solutions in pre-production and production environments and monitor intended business outcomes.
• Build and maintain knowledge of customer workflows, operational constraints and runbooks.
• Partner with technical and regional teams to deliver enhancements and issue fixes.
• Collaborate with Manhattan teams across departments to provide fixes that address customer needs.
• Support multiple Manhattan products purchased by a customer.
• Leverage or develop tools to enhance service efficiency.
• Train peers on application modules, customer flows, tools and processes.

What you'll need

• 2-4 years of experience.
• A bachelor's degree or foreign equivalent in engineering, science, or a related technical field.
• Functional and business analyst experience.
• Support or implementation experience with supply chain applications such as WMS, OMS, LMS, or TMS.
• Ability to apply cloud troubleshooting tools and methods, including Postman, Kibana and Grafana, or equivalent tools.
• Strong analytical and problem-solving skills.
• Effective verbal and written communication with customers and stakeholders.

Nice to have

• MAWM experience.
• Troubleshooting databases using Oracle SQL or a comparable relational database.

Details

• Location: Bangalore.