Senior Consultant - MAWM / WMS

Overview

Senior Consultant role supporting Manhattan's MAWM and WMS customers as a techno-functional expert across the customer lifecycle, from implementation through ongoing support.

What you'll do

• Act as the primary contact for customers and serve as a Manhattan Brand Ambassador.
• Independently support medium- and high-complexity customers as a techno-functional expert.
• Configure systems, prepare test cases, set up test data, perform testing, and deliver demos, including proof of concepts without design specification.
• Conduct system integration testing, end-to-end testing, and user acceptance testing (UAT), and oversee pre- and post-go-live activities and support.
• Troubleshoot production outages and incidents, provide operational workarounds within expected timelines, and deliver root-cause analysis with permanent fixes.
• Categorize discovered or reported gaps and issues as base product, custom, or another vendor.
• Validate the impact of solutions in pre-production and production environments and monitor intended business outcomes.
• Review application issue priorities with clients and plan production releases.
• Own customer satisfaction, flag risks early, escalate to internal leadership, and drive status communication to internal and external stakeholders.
• Build and maintain knowledge of customer workflows, operational constraints, and runbooks.
• Partner with technical and regional teams to deliver enhancements and issue fixes, and collaborate with Manhattan teams across departments.
• Participate in functional discussions with client stakeholders, customer IT, and system integrators.
• Support multiple Manhattan products bought by a customer.
• Leverage or develop tools to enhance service efficiency.
• Train peers on application modules, customer flows, tools, and processes.
• Identify functional design gaps to address operational needs, validate enhancements, and report to design leads.

What you'll need

• 4-6 years of experience.
• Bachelor's degree in engineering, science, or a related technical field.
• Functional and business analyst experience.
• Support or implementation experience with supply chain applications such as WMS, OMS, LMS, or TMS.
• Experience applying cloud troubleshooting tools and methods, including Postman, Kibana, and Grafana.
• Experience troubleshooting databases using Oracle SQL or a comparable relational database.
• Strong analytical and problem-solving skills.
• Ability to communicate effectively with customers and stakeholders, both verbally and in writing.
• Ability to design and implement complex customer solutions and communicate outcomes clearly.

Nice to have

• MAWM experience.

Details

• Location: Bangalore.