Consultant Systems Support Engineer

Overview

Support the day-to-day operations of application systems, contributing to incident management and gaining exposure to DevOps practices while assisting in the delivery of solutions to clients.

What you'll do

• Work with incident management process and tools.
• Use complex application systems to debug business-impacting issues.
• Follow standards and best practices to bring operational efficiencies, stability and availability of the system.
• Use continuous delivery practices to evolve, support and deliver high-quality software.
• Work in collaborative, value-driven teams to build innovative customer experiences for clients.
• Apply knowledge of different logging techniques (various levels) for alerting, monitoring and identifying the root cause of incidents.
• Derive meaningful reports and key performance indicators, and set up alerting and monitoring mechanisms for quicker identification of and response to incidents.
• Apply the latest technology thinking from the Technology Radar to solve client problems.

What you'll need

• Experience working with programming languages in Golang.
• Understanding of cloud platforms such as AWS, Azure or GCP.
• Understanding of how to use debugging tools and how to troubleshoot issues with the code.
• Experience working with relational or non-relational databases.
• Experience working with CI/CD tools such as Jenkins or Azure pipelines.
• Exposure to application monitoring tools such as DataDog, Prometheus or Grafana.
• Comfort with Agile methods such as Scrum and/or Kanban.
• Ability to ensure that deliverables, namely bug fixes and enhancements to the existing codebase, are of high quality and well-tested.
• Strong communication and articulation skills, proficiency in English, and ability to confidently hold a Q&A discussion with senior stakeholders.
• Resilience in ambiguous situations and the ability to approach challenges from multiple perspectives.
• Willingness to be part of a rotation- and need-based 24x7 team and ability to handle multiple engagements.

Nice to have

• Presence in the external tech community, willingly sharing expertise via speaking engagements, contributions to open source, blogs and more.

Details

• Location: Bangalore, India.
• Work mode: Hybrid.
• Rotation- and need-based 24x7 team participation.