Consumer Device Safety & Risk Operations Specialist, User Safety & Risk Operations

Overview

Build the safety and risk operating model for a new category of consumer hardware, turning emerging product risks into practical workflows, controls, and launch-ready processes.

What you'll do

• Define how product-safety incidents and high-severity issues are identified, investigated, escalated, resolved, and learned from.
• Create incident taxonomies, severity levels, decision rights, escalation criteria, response pathways, and closure standards.
• Develop operational playbooks for safety incidents, critical escalations, safety advisories, and corrective actions.
• Design workflows for regulated and privacy-sensitive cases, including restricted handling, evidence requirements, auditability, and partner escalation.
• Set operational requirements for case management, data access, decision logging, quality assurance, monitoring, and automation tooling.
• Build launch-readiness plans, tabletop exercises, training, quality controls, reporting, and post-launch monitoring.

What you'll need

• 8+ years of relevant experience in device safety, product safety, consumer hardware operations, technical program management, or a related field.
• Experience building complex safety or risk programs from ambiguous starting points through launch and scaling.
• Technical fluency with data flows, telemetry, access controls, audit logs, case systems, automation, and failure modes.
• Ability to translate product, engineering, legal, privacy, and policy constraints into executable workflows.
• Experience handling high-severity incidents, regulated workflows, sensitive customer information, and time-critical escalations.
• Willingness to build practical workflows, not only define strategy.

Details

• Location: San Francisco, CA.
• Work model: Hybrid (3 days/week in-office).