Contingent Workforce Operations & Systems Analyst

Overview

Support the day-to-day operations and continuous improvement of Zillow's Contingent Workforce Program. Translate program needs into scalable workflow and system updates across Beeline and Workday while partnering with managed service and cross-functional teams.

What you'll do

• Improve contingent workforce workflows across Beeline and Workday.
• Resolve complex operational and system issues as a Tier 2/3 escalation point.
• Monitor workflow performance and data integrity across the Beeline-to-Workday integration.
• Streamline onboarding, extensions, conversions, and offboarding processes.
• Translate business requirements into system and workflow updates.
• Track operational work, including intake and prioritization, using Jira.
• Maintain audit-ready process documentation and support cross-team communications.

What you'll need

• 3+ years of experience in operations, program support, or enablement roles.
• Experience with systems and tools that support business operations.
• Familiarity with Workday workflows for contingent worker lifecycle processes.
• Experience troubleshooting system integration issues or partnering with technical teams.
• Ability to translate business needs into actionable requirements.
• Strong attention to detail, organization, communication, and collaboration skills.

Nice to have

• Experience in a global or matrixed organization.
• Hands-on experience with a Vendor Management System such as Beeline.

Details

• Remote position available from a physical location in the United States, with limited exceptions.
• Annual base pay ranges from $66,900 to $112,500 depending on location.