Contracts Operations Specialist Senior Associate

Overview

Supports day-to-day operations of the Contracts pillar within Consulting Quality & Risk Management, executing standardized contract intake, creation and administration, with extended-hours coverage across time zones.

What you'll do

• Execute standardized contract intake, drafting and creation activities, including simple and time-sensitive requests, in accordance with firm policies and regulations.
• Monitor shared mailbox and administer day-to-day workflow: uploads, execution steps, opportunity close initiation, Legal review requests and redlines.
• Support administration of the contract management system (Icertis) to ensure data integrity, technical document setup, accurate reporting and timely status updates.
• Proactively monitor contract movement and identify stalled, slow-moving or stopped matters for resolution or escalation.
• Help identify and implement improvements to contract management processes, working with Contracts leadership to streamline workflows and reduce inefficiencies.
• Partner with internal stakeholders, including Legal, Risk Management, client-facing teams and business-unit leaders, to ensure alignment on contract documentation and engagement processes.
• Assist in preparing contract-related reports, ensuring accurate data capture and up-to-date documentation.
• Maintain clear handoffs and documentation to support seamless coordination with U.S.-based team members.
• Support training on contract management workflows and technology tools as needed.

What you'll need

• Bachelor's degree or equivalent work experience in business, law, or a related field.
• 3–5 years of experience in contract administration, contract management, legal support, or operations, ideally within a consulting or professional services environment.
• Familiarity with contract management systems, particularly Icertis.
• Proficient in the Microsoft Office suite (Word, Excel, PowerPoint, D365), ServiceNow, and AI productivity tools.
• Ability to manage multiple priorities and meet critical deadlines while maintaining accuracy and quality.
• Team-oriented, with experience working with diverse teams.
• Ability to leverage available resources and contribute through others.
• Strong written and verbal communication skills, with the ability to communicate effectively across teams, time zones and levels of seniority.
• Demonstrated ability to manage multiple tasks and deadlines in a high-paced, high-volume environment.
• High attention to detail and strong organizational skills.
• Strong organizational, interpersonal and presentation skills.
• Demonstrated professionalism and confidentiality when handling sensitive information.
• Willingness to work 4–5 hours of daily live overlap with U.S. Eastern Time (EST/EDT) teams for standups, handovers and real-time collaboration to start.
• Reliable means of commuting to and from the local office.

Nice to have

• Experience supporting projects or workflows related to contract management.
• Ability to identify areas for process improvement and propose practical solutions.
• Understanding of professional services business practices and priorities.
• Experience working in a global capability center or similar distributed operating model supporting U.S.-based stakeholders.

Details

• Based in Noida, India, with working hours 12:00 PM IST – 9:00 PM IST.
• Provides extended coverage aligned with U.S. business-day overlap; shift flexibility possible upon demonstration of functional proficiency.
• Fast-paced, high-volume environment with shifting priorities.