Operations Support Analyst

Overview

Entry-level Operations Support Analyst providing day-to-day operations support, record and account maintenance, and liaison between operations staff, relationship managers, project managers, custodians and clients.

What you'll do

• Maintain records and documentation, and store and retrieve records.
• Perform account maintenance and account opening in coordination with the Operations - Core Team.
• Support imaging activities.
• Serve as liaison between operations staff, relationship managers, project managers, custodians and clients.
• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms).
• Provide regular status updates for all project participants and create presentations for steering committee updates.
• Work with Legal and Compliance teams to obtain sign-off on regulatory business requirements.
• Act as primary liaison between key business stakeholders and technology, advising on options, risks, costs, prioritizations and delivery timelines.
• Create and facilitate training sessions and webcast demos, and write User Acceptance Test scripts and business scenarios against specified requirements.
• Create, manage and maintain project plans and act as project manager for follow-ups across departments.
• Work on multiple projects in parallel, focusing on continued delivery of regulatory client deliverables such as legal statements, performance reporting, advices, letters and notices.
• Assess risk appropriately when making business decisions and drive compliance with applicable laws, rules, regulations and policy.

What you'll need

• Bachelor's degree/University degree or equivalent experience.
• Proficient in Microsoft Office.
• General knowledge of client reporting across the industry and competitors.
• Proven organization and time management skills.
• Demonstrated problem-solving and decision-making skills.
• Clear and concise written and verbal communication skills.

Nice to have

• Previous relevant experience.

Details

• Location: DLF Cybercity 12B.
• Shift: India core night shift hours (US operations).
• Time type: Full time.
• Other job-related duties may be assigned as required.