Operations Support Analyst

Overview

Entry-level Operations Support Analyst role providing day-to-day operations support, record and account maintenance, and liaison between operations staff, relationship managers, project managers, custodians and clients.

What you'll do

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms).
• Provide regular status updates for all project participants and create presentations for steering committee updates.
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements.
• Serve as primary liaison between the key business stakeholder and technology, recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines.
• Create and facilitate training sessions, webcast demos, and write User Acceptance Test scripts and business scenarios against specified requirements.
• Create, manage and maintain project plans and act as the project manager for all follow-ups across various departments.
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements, performance reporting, advices, letters and notices.
• Perform record/documentation maintenance, storage and retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations - Core Team.
• Appropriately assess risk when business decisions are made, driving compliance with applicable laws, rules and regulations, adhering to Policy, and escalating, managing and reporting control issues with transparency.

What you'll need

• Bachelor's degree/University degree or equivalent experience.
• Proficient in Microsoft Office.
• General knowledge of client reporting across the industry and competitors.
• Working knowledge of SQL environments and database queries.
• Proven organization and time management skills.
• Demonstrated problem-solving and decision-making skills.
• Consistently demonstrates clear and concise written and verbal communication skills.

Nice to have

• Previous relevant experience.

Details

• Full time.
• Location: Pune, Maharashtra, India.
• Shift timing: willing to work 24x7 shifts, including late night shift start timings; flexible for permanent night shifts and late night shifts.
• Weekend working may be business as usual as per business requirement.