Coordinator - Claims Service

Overview

Coordinator role in the Claims Service team, providing administrative and document support to Claims Analysts and communicating with service partners and brokers.

What you'll do

• Prepare external correspondences in accordance with instructions from professional and management team members.
• Prepare and update documents for Claims Analysts, such as claims resumes, reports for special programs and spreadsheets, according to predefined templates.
• Prepare documents for Claims Analysts, including PowerPoint presentations, meeting materials and spreadsheets, both with and without predefined templates.
• Coordinate meeting schedules for Claims Analysts as required.
• Follow up with service partners and brokers by phone, letter and email, under self-direction, to acknowledge receipt of claims documents or to notify them when a claim is closed.

Details

• Hybrid work: colleagues are expected to be in their local office or working onsite with clients at least three days per week.
• Office-based teams will identify at least one "anchor day" per week on which the full team is together in person.