CPQ Customer Portal specialist

Overview

Configure, maintain and provide operational support for CPQ customer-facing portals that let customers and sales teams configure products, view quotations and submit requests digitally.

What you'll do

• Configure and maintain CPQ customer portals, including product views, configuration flows and user access.
• Ensure portal configurations accurately reflect CPQ products, rules, pricing logic and availability.
• Maintain content, layouts, forms and guided selling flows within the customer portal.
• Implement approved changes and enhancements in line with CPQ governance.
• Ensure an intuitive and consistent customer and sales user experience across portal journeys.
• Troubleshoot portal-related issues impacting configuration, pricing display or submission flows.
• Act as a subject-matter expert for customer portal behavior and dependencies.
• Ensure seamless interaction between customer portals and CPQ backend systems.
• Validate correct data handover between portal, CPQ and downstream systems where applicable.
• Support alignment of portal logic with Sales BOM (SBOM) and quotation outputs.
• Perform functional testing and regression testing for portal changes and releases.
• Support System Integration Testing (SIT) and User Acceptance Testing (UAT) for portal enhancements.
• Ensure portal updates do not negatively impact existing CPQ configurations or order flows.
• Analyze and resolve portal-related issues raised by customers, sales or internal stakeholders.
• Coordinate with CPQ, IT and platform teams to ensure timely resolution.
• Perform root-cause analysis and support permanent fixes.
• Maintain portal configuration documentation, user guidance and support notes.
• Create and update how-to guides, FAQs and release notes related to portal functionality.
• Support knowledge transfer to internal teams and stakeholders.
• Identify opportunities to improve portal usability, performance and adoption.
• Proactively highlight gaps, risks or enhancement opportunities in portal design or flow.
• Contribute to standardization and best practices for CPQ customer portals.

What you'll need

• Bachelor's degree in Information Technology, Engineering, Digital Systems or a related discipline.
• 5–8 years of experience in customer portal management, CPQ support or digital sales platforms.
• Experience working with CPQ tools, customer portals or sales configurators.
• Strong understanding of configuration flows, pricing visibility and customer journey design.
• Working knowledge of CPQ integrations and data handover concepts.
• Strong analytical and problem-solving skills.
• Ability to collaborate effectively across cross-functional and global teams.
• Strong communication and documentation skills.
• Proficiency in spoken and written English.

Nice to have

• Experience supporting Configure-to-Order (CTO) and/or Engineer-to-Order (ETO) environments.

Details

• Location: Chennai, Tamil Nadu, India.
• Employment type: Full time.
• Not remote.