People Operations - Sr. Advisor

Overview

As a People Operations Sr. Advisor, you will be the first point of contact for employees and leaders, solving HR queries online, on the phone or on site, and making sure every interaction with HR is a great experience.

What you'll do

• Own to resolution people's inquiries about HR policies and procedures, such as compensation, benefits, performance management, leave, payroll, HR applications and other employee lifecycle matters.
• Respond to employees and managers through a variety of channels (HR case management, phone, email, live chat).
• Guide employees and managers in using self-service in Workday and other HR systems, to facilitate technology adoption.
• Promote the usage of the employee HR Portal by providing guidance on HR knowledge content, such as global and local HR policies and How-To guides.
• Manage HR data quality and perform transactions in Workday and other HR applications.
• Work together with People Partners and functional specialists to solve complex queries.
• Prepare and handle HR documentation.
• Coordinate and administer onboarding and offboarding processes.
• Support improvement activities to simplify and standardize HR processes.
• Deliver on high employee satisfaction, accuracy and timeliness.
• As an SME, support the delivery of the HR Cycle with administrative tasks related to onboarding, employee lifecycle, job moves, exit, etc.

What you'll need

• Bachelor's degree in Human Resources, Business Administration, or a related discipline, or equivalent work experience.
• 6+ years of experience in HR Operations, HR Shared Services, People Operations, or a customer support environment.
• Experience working with HR systems, preferably Workday and HR case management platforms.
• Strong communication skills, both written and verbal, with the ability to explain HR policies and processes clearly.
• Demonstrated problem-solving and analytical skills with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced, service-oriented environment.
• Strong communication and problem-solving skills, ability to manage conflict, and attention to detail.
• Drive to identify needs, investigate options, seek solutions and partner with other HR colleagues to resolve issues.
• Ability to take initiative, manage multiple priorities and work in a fast-paced environment.
• Ability to be an engaged member of a virtual team.
• Closure orientation and low tolerance for delays and deviations.
• Flexible to work varied hours based on business needs.

Nice to have

• Knowledge of local labor law would be beneficial.
• Degree in Human Resources or similar and knowledge of HR concepts are a strong plus.
• Knowledge of employee lifecycle processes, HR operations, and shared services environments.
• Understanding of local labor laws and HR compliance requirements.
• Experience supporting global or regional employee populations.
• Familiarity with continuous improvement methodologies and process standardization initiatives.

Details

• Location: Chennai, India (600116).
• Flexible to work varied hours based on business needs.