Credit Controller

Overview

Handle collections activities for large commercial accounts with outstanding invoices, in a client-facing role that also involves significant contact with internal customers to resolve issues with delinquent accounts.

What you'll do

• Initiate contact with customers to collect cash on unpaid invoices.
• Build trust and confidence with customers, acting as their advocate when issues are raised.
• Meet key performance targets and operational objectives.
• Ensure adherence to the business engagement model, following touch point guidelines and making sure comments and tasks are properly recorded in the collections system.
• Liaise with internal and external individuals to resolve billing disputes and queries.
• Develop relationships with key partners in Finance, Sales and Operations.
• Perform cash reconciliations and research unallocated and unidentified payments.
• Manage the breach of contract and disconnection process when payments cannot be collected.
• Take ownership of actions from debt and provision meetings.
• Identify accounts that require special attention and act with urgency to resolve issues.

What you'll need

• Highly motivated, task oriented and able to work independently in a fast-paced environment.
• Proven customer service experience, ideally working with large international clients.
• Demonstrated success managing accounts receivable and resolving billing issues.
• Ability to work under pressure and driven to achieve targets.
• Excellent interpersonal skills with high attention to detail and demonstrated ability to set and manage several priorities.
• Ability to drive performance and ensure results delivery.
• Excellent ability to speak and write in English.
• Knowledge of Microsoft Office with strong skills in Excel.
• 2-4 years of experience in accounts receivable or related field.
• Bachelor's degree in finance, accounting or related field.
• Should be willing to work with any shift schedule.

Nice to have

• Financial services proven experience.

Details

• Career stage: Associate.