Customer Contact Comms Analyst - Messaging

Overview

Customer Contact Comms Analyst in the Customer Support vertical, managing customer queries, escalations and complaints and delivering resolutions within SLAs. Primary skill: Customer Communications (P3).

What you'll do

• Manage and resolve customer queries.
• Handle escalations and complaints from dissatisfied customers and give best resolutions.
• Close faults and complaints within SLAs.
• Perform analysis and solve lower-complexity problems.
• Work as an individual contributor within a team on a focused scope of work.

What you'll need

• Any graduation.
• 3 to 5 years of experience.
• Omnichannel customer communications skill.

Nice to have

• Good at email and chat processes.
• Good typing skills.

Details

• Location: Bengaluru.
• May require working in rotational shifts.
• Moderate-level instruction on daily tasks and detailed instructions on new assignments.
• Day-to-day interaction with peers within Accenture before updating supervisors; limited exposure to clients or Accenture management.