Customer Sales Support Manager

Overview

Lead the customer sales support team for Alfa Laval's Energy Capital Sales business, covering net invoicing, local pricing, order execution and quote responsiveness.

What you'll do

• Be accountable for delivering net invoicing across the Energy Capital Sales business.
• Act as Local Pricing Process Owner, ensuring effective price management and consistency.
• Drive new business initiatives to enhance profitability and efficiency.
• Drive process governance and discount approval management in CRM.
• Take advance actions on material or equipment based on LOA.
• Achieve energy revenue growth by meeting net invoicing forecasts.
• Ensure effective execution of orders and order fulfillment (OFTd).
• Implement annual price management processes to secure desired local margins.
• Deliver prompt response times for both transactional and non-transactional quotes.
• Lead the customer sales support team to achieve business goals by providing prompt response to customer needs.
• Ensure customer sales support actively supports Regional Sales and takes responsibility for quotations.
• Implement the TP process for creating and updating customer price lists and discount matrixes in the discount tool.
• Support Business in pricing reviews and decisions, and in implementing rate contracts for customers and distributors.
• Develop an intra-organizational network to ensure smooth and timely execution of customer orders.
• Be instrumental in implementing changes to the service sales process and utilize best practices and synergy within Service and CS.
• Implement new tools, initiatives and campaigns.

What you'll need

• Engineering graduate.
• 10-12 years of experience.
• Leadership and management skills.
• Good knowledge of engineering concepts, market intelligence and commercial aspects of product-related capital sales business.
• Technical skills in MS Office, ERP and material management.
• Applying expertise and technology.
• Creative and innovative thinking.
• Entrepreneurial and commercial thinking.
• Persuading and influencing.
• Analysing.
• Communication skills (structure and clarity).

Nice to have

• Lean Six Sigma certification.

Details

• Location: Pune.