Customer Service Agent: Portuguese (2:00am- 11:00am)

Overview

Provide customer service support to Portuguese-speaking customers through email, phone, and social media while working remotely from Brazil. The schedule is 2:00am–11:00am, five days per week, with a 30-minute break.

What you'll do

• Resolve customer incidents through email, phone, and social media.
• Manage incoming calls, chats, and customer service inquiries.
• Provide accurate information using appropriate methods and tools.
• Handle complaints and provide solutions or alternatives within set time limits.
• Follow up with customers to ensure issue resolution.
• Record customer interactions and process customer accounts.
• Perform parallel work for the Operations Department as needed.

What you'll need

• Previous User Support or Customer Service experience is highly valuable.
• High-level Portuguese communication skills, both oral and written.
• Fluent English.
• Ability to plan, organize, prioritize, and execute simultaneous tasks.
• Strong communication and interpersonal skills.
• Solution-oriented, reliable, detail-oriented, and adaptable approach.
• Residence in Brazil.

Nice to have

• Previous experience using Zendesk.

Details

• Remote role based in Brazil.
• Schedule: 2:00am–11:00am, five days per week.
• Break: 30 minutes.