Customer Service Analyst - Voice

Overview

Customer Service Analyst (Voice) role focused on assisting consumers with complaint handling, order/return processing, and customer inquiries via inbound calls and related channels.

What you'll do

• Assist consumers with complaint handling.
• Process orders and returns.
• Handle inbound calls and respond to general product inquiries.
• Transfer calls to the Tier 2 department.
• Track and report system issues as needed.
• Ensure compliance with service level agreements, account KPIs, and the assigned schedule.

What you'll need

• Have 3 to 5 years of experience.
• Hold any graduation.
• Be an expert in Spanish language.
• Have inbound and outbound customer service experience.
• Have experience working under pressure.

Details

• Location: Navi Mumbai.