Customer Service Analyst - Voice

Overview

Customer Service Analyst (Voice) role focused on Spanish-speaking customer support for complaint handling, order/return processing, and call handling.

What you'll do

• Assist customers with complaint handling.
• Handle order and return processing.
• Manage inbound calls and handle website registration inquiries.
• Resolve general questions and concerns about products for trade and marketing.
• Handle support service escalations from clients.
• Transfer calls to the Tier 2 department.
• Track and report system issues and stay current with system updates.

What you'll need

• Have 3 to 5 years of experience.
• Be proficient in Spanish (expert).
• Fulfill the educational requirement: any graduation.
• Have inbound and outbound customer service experience.
• Be able to work under pressure.

Details

• Location: Navi Mumbai.