Customer Service Analyst - Voice

Overview

Customer Service Analyst role for voice support, handling customer complaints, calls, and order/return inquiries while supporting internal teams with escalations and system issues.

What you'll do

• Assist customers with complaint handling, order and return processing, inbound calls, website registration inquiries, and general product questions.
• Handle support service escalations from clients.
• Transfer calls to the Tier 2 department.
• Track and report system issues as needed.
• Stay current with system information, changes, and updates.
• Comply with service level agreements, account KPIs, and the assigned schedule for hours of operation.
• Support process documentation and other new processes if officially included in services.

What you'll need

• 3 to 5 years of experience.
• Spanish language proficiency (expert).
• Any graduation qualification.
• Inbound and outbound customer service experience.
• Experience working under pressure.

Details

• Location: Navi Mumbai, India.