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Customer Service Analyst - Voice

Accenture

NewPosted yesterday

LOCATION

AIOC-S01664336 · Onsite

EXPERIENCE

3 - 5 Years

TYPE

FullTime

SALARY

Negotiable

SKILLS REQUIRED

Ticketing and Case ManagementWebsite Registration SupportCall handlingSLA Compliance

Job description

Overview

Customer Service Analyst (Voice) role focused on handling customer support activities, including complaint handling and call-based inquiries, with German language proficiency.

What you'll do

Assist consumers with complaint handling.
Perform order and return processing.
Handle inbound calls and website registration inquiries.
Handle support service escalations for clients.
Transfer calls to the Tier 2 department.
Track and report system issues as needed.

What you'll need

Any graduation qualification.
3 to 5 years of experience.
German language proficiency (Expert).
Inbound and outbound customer service experience.
Experience working under pressure.
Ability to comply with service level agreements.

Details

Location: Navi Mumbai.

Read the full description and apply on the company’s own careers page.

Hiring on Abekus is free for applicants

We never charge a fee, and employers are prohibited from doing so. If a recruiter asks for payment, please report them right away.

Customer Service Analyst - Voice

Accenture

NewPosted yesterday

LOCATION

AIOC-S01664336 · Onsite

EXPERIENCE

3 - 5 Years

TYPE

FullTime

SALARY

Negotiable

SKILLS REQUIRED

Ticketing and Case ManagementWebsite Registration SupportCall handlingSLA Compliance

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Job description

Overview

Customer Service Analyst (Voice) role focused on handling customer support activities, including complaint handling and call-based inquiries, with German language proficiency.

What you'll do

Assist consumers with complaint handling.
Perform order and return processing.
Handle inbound calls and website registration inquiries.
Handle support service escalations for clients.
Transfer calls to the Tier 2 department.
Track and report system issues as needed.

What you'll need

Any graduation qualification.
3 to 5 years of experience.
German language proficiency (Expert).
Inbound and outbound customer service experience.
Experience working under pressure.
Ability to comply with service level agreements.

Details

Location: Navi Mumbai.

Read the full description and apply on the company’s own careers page.

Hiring on Abekus is free for applicants

We never charge a fee, and employers are prohibited from doing so. If a recruiter asks for payment, please report them right away.

Customer Service Analyst - Voice

Customer Service Analyst - Voice

Job description

Customer Service Analyst - Voice

Get certified in what this role needs

Job description

Get certified in what this role needs

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