Customer Service Analyst - Voice

Overview

Customer Service Analyst - Voice role focused on handling customer support via calls and assisting with complaint handling, order/return processing, and inquiries related to products and services.

What you'll do

• Assist consumers with complaint handling, order processing, and return processing.
• Handle inbound calls, website registration inquiries, and general questions about products.
• Handle support service escalations from clients.
• Transfer calls to the Tier 2 department.
• Track and report system issues as needed.
• Comply with service level agreements and assigned hours of operation schedule.

What you'll need

• Any graduation qualification.
• 3 to 5 years of experience.
• Spanish language proficiency (Expert).
• Inbound and outbound customer service experience.
• Experience working under pressure.

Details

• Location: Navi Mumbai.