Customer Service Analyst - Voice

Overview

Customer Service Analyst (Voice) focused on handling customer support for complaint handling, order/return processing, and inbound calls for products to trade and marketing teams.

What you'll do

• Assist consumers with complaint handling.
• Handle order and return processing.
• Manage inbound calls, website registration inquiries, and general product questions.
• Handle and escalate support issues to clients and transfer calls to Tier 2.
• Track and report system issues as needed.
• Comply with service level agreements, schedules, and account KPIs.

What you'll need

• 3 to 5 years of experience.
• Any graduation qualification.
• Spanish language proficiency (Expert).
• Inbound and outbound customer service experience.
• Ability to work under pressure.

Details

• Location: Navi Mumbai.