Customer Service Associate

Overview

Customer Service Associate in Accenture's US Retirement Solutions data entry and payment operations team, handling participant-level retirement processing for US clients.

What you'll do

• Strictly maintain non-disclosure of client information and preserve client confidentiality.
• Comply with all client policies, procedures, and Federal, State and Local regulations, and escalate issues to management.
• Research queries and requests sent by Business Partners and Client Support Teams and reply with minimum response time.
• Take active participation in process improvements and automation.
• Ensure Quality Control standards are adhered to.
• Adhere to client SLAs.
• Identify potential areas that require additional controls.
• Apply excellent organizational skills to identify and prioritize high value transactions.
• Complete assigned responsibilities and projects within timelines apart from managing daily BAU.
• Create and update procedure documents, ensuring standards are followed.

What you'll need

• Any Graduation
• 1 to 3 years of experience
• 3+ years of experience in US Retirement Services domain - Defined Contributions - Managing participant level services
• 2+ years experience in Money Out processes such as Inservice withdrawal, Survivor benefit, Immediate Annuity, Deferred Annuity, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions, Complex Distributions, Loan payoff and child support
• Experience in the US retirement industry mandatory
• Good verbal and written communication skills
• Good typing skill and attention to detail
• Good time management skills
• Ability to work independently
• Primary skill: Data Entry Services (P1)
• Secondary skill: Payment Operations (P1)

Details

• Location: AIOC-S01673539, Bengaluru