Customer Service Associate

Overview

Customer Service Associate in Accenture's Finance Operations vertical, handling customer service and billing processing for cash applications and the order-to-cash (OTC) process.

What you'll do

• Collect operational data reports and conduct analysis and reconciliation of transactions to help determine financial outcomes.
• Support working capital optimization by providing real-time visibility and end-to-end management of revenue and cash flow and streamlining billing processes.
• Solve queries related to cash applications and coordinate with customers.
• Address customer inquiries, resolve issues and ensure customer satisfaction, from customer inquiry and sales order through delivery and invoicing.
• Solve routine problems, largely through precedent and referral to general guidelines.
• Work as an individual contributor within a team, with a predetermined, focused scope of work.

What you'll need

• Any graduation.
• 1 to 3 years of experience.
• Primary skill: Customer Service.
• Secondary skill: Billing Processing.
• Spanish language, elementary level.
• Knowledge of the OTC process.

Details

• Location: Gurugram.
• You may be required to work in rotational shifts.
• Expected interactions are within your own team and with your direct supervisor.
• You will receive detailed to moderate instruction on daily tasks and detailed instruction on new assignments.