Customer Service Analyst

Overview

Customer Service Analyst role in Accenture's Finance Operations vertical, handling customer inquiries, cash application queries and order-to-cash coordination.

What you'll do

• Collect operational data reports and conduct analysis, including reconciling transactions, to help determine financial outcomes.
• Support optimization of working capital by providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes.
• Solve queries related to cash applications and coordinate with customers.
• Address inquiries, resolve issues and ensure customer satisfaction before, during and after a purchase or service use.
• Analyze and solve lower-complexity problems.
• Work as an individual contributor within a team, with a focused scope of work.

What you'll need

• Any graduation.
• 3 to 5 years of experience.
• Primary skill: Customer Service (P1).
• Secondary skill: Billing Processing (P1).
• Spanish language, elementary level.
• Knowledge of the Order to Cash process.

Details

• Location: Gurugram.
• May require working in rotational shifts.
• Receives moderate-level instruction on daily tasks and detailed instructions on new assignments.
• Day-to-day interaction is mainly with peers within Accenture before updating supervisors; may have limited exposure to clients or Accenture management.