Customer Service Analyst

Overview

Customer Service Analyst role within Accenture's Finance Operations vertical, supporting cash application processing and order-to-cash queries with Spanish language support.

What you'll do

• Collect operational data reports, conduct analysis and reconcile transactions to help determine financial outcomes.
• Support working capital optimization by providing real-time visibility and end-to-end management of revenue and cash flow.
• Streamline billing processes across the flow from customer inquiry and sales order to delivery and invoicing.
• Resolve queries related to cash applications and coordinate with customers.
• Address customer inquiries, resolve issues and ensure customer satisfaction before, during and after purchase or use of a product or service.
• Analyse and solve lower-complexity problems, working day to day with peers within Accenture before updating supervisors.
• Work as an individual contributor within a team on a focused scope of work, with moderate-level instruction on daily tasks.

What you'll need

• Any graduation.
• 3 to 5 years of experience.
• Primary skill: Customer Service.
• Secondary skill: Billing Processing.
• Spanish language, elementary level.
• Knowledge of the Order to Cash process.

Details

• Location: Gurugram.
• This role may require working in rotational shifts.