Customer Service Consultant - International Voice Process

Overview

Customer Experience Voice Consultant providing quality, cost-effective customer service for mobile and internet services through international voice support.

What you'll do

• Support customers with billing, payments, activations, account help, and technical issues.
• Have voice conversations and solve problems, answering customer questions.
• Own customer issues end-to-end to resolution.
• Reduce customer effort and improve first contact resolution.
• Help customers use self-service tools where it makes sense.
• Identify recurring issues and share ideas to improve customer experience.
• Upskill and cross-skill across products, tools, channels, and lines of business.

What you'll need

• 2–3 years of customer service experience, preferably in voice.
• Confidence handling inbound and/or outbound customer conversations.
• Confidence using multiple systems and solving problems in real time.
• Basic understanding of internet/mobile services (or ability to learn quickly).
• Strong communication skills and calm, clear judgement.
• Flexibility to work rotational shifts and across channels as needed.

Details

• Location: Bangalore.
• Employment type: Full-time with rotational shifts.