Customer Service Group Mgr – C14

Overview

Manage a complex, critical area of the Institutional Customer Service function, leading a team of professionals and delivering services to one or more businesses or geographic regions.

What you'll do

• Manage multiple Client Specialists, Managers and SR Managers.
• Engage in higher-level strategic planning with senior stakeholders.
• Develop senior-level connections within the operations of the client's office.
• Be accountable for the end results of an area, including budget, resources, policy formulation and planning.
• Be involved in short- to medium-term planning of actions and resources for own area.
• Deal with complex and highly variable issues with substantial potential impact.
• Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions.
• Ensure essential procedures are followed and contribute to defining standards.
• Provide evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations.
• Appropriately assess risk when business decisions are made, driving compliance with applicable laws, rules and regulations, adhering to Policy, and escalating, managing and reporting control issues with transparency.
• Effectively supervise the activity of others and create accountability with those who fail to maintain required standards.

What you'll need

• 10+ years relevant experience.
• Previous management experience.
• Experience in service, cash management or operational process management.
• Excellent technical knowledge of Custody products and regional regulatory requirements, and the ability to stay abreast of changes and synthesize information quickly.
• Experience developing and delivering operational strategies and strategic change programs in a fast-paced, large global firm.
• Demonstrated experience leading people and developing effective and diverse teams across a regional footprint, delivering exceptional results.
• Ability to establish and build trust with clients and senior leaders throughout the business, demonstrating advanced advisory and influencing skills to evaluate needs and develop solutions.
• Ability to work effectively and independently in situations requiring analytical, interpretive and problem-solving techniques using impeccable integrity and judgment.
• Proven ability to lead cost-saving initiatives and manage key operational risks.
• Excellent communication and organization skills and demonstrated ability to work under pressure and prioritize within tight deadlines.
• Bachelor's/University degree.

Nice to have

• Master's degree.

Details

• Location: Mumbai, Maharashtra, India.
• Time type: Full time.