Director- Content QA (E Learning)

Overview

Oversee the quality, accuracy, and consistency of LRN's content deliverables across client projects, defining quality standards and leading a team of QA specialists.

What you'll do

• Define and implement QA frameworks, guidelines, and checklists for content across formats (e-learning modules, translations, assessments, etc.)
• Establish measurable quality benchmarks (accuracy, consistency, formatting, localization quality)
• Continuously improve QA processes using data and feedback loops
• Lead, mentor, and scale a team of QA analysts/reviewers
• Set clear performance goals and conduct regular reviews
• Drive accountability for quality metrics and turnaround times
• Oversee QA reviews for all client deliverables, ensuring adherence to brand, instructional design, and compliance standards
• Handle escalations related to content quality issues
• Partner with content creators, instructional designers, and project managers to resolve defects
• Work closely with Program Managers, the Bespoke Team, Translation Team, Professional Services, Product, and Client Experience teams
• Act as the point of contact for quality-related client feedback and audits
• Align QA processes with client-specific requirements and SLAs
• Identify opportunities to automate QA workflows using AI/tools
• Implement scalable QA processes for high-volume content customization
• Track and report on quality KPIs and trends

What you'll need

• 10+ years of experience in content QA, editorial, or quality assurance roles
• Prior experience in e-learning, compliance, publishing, or B2B SaaS environments
• Strong eye for detail and consistency
• Proven experience managing teams
• Familiarity with QA tools, CMS/LMS platforms, and workflow systems
• Excellent written and verbal communication skills

Nice to have

• Experience working with global teams and handling localization quality
• Experience with instructional design principles
• Exposure to AI-driven QA tools or automation workflows
• Six Sigma / quality certifications

Details

• Location: Mumbai, India
• Combined onsite and remote work