Regional Marketing Operations Lead (APAC)

Overview

Lead the APAC Marketing Operations Pod as its operational leader, aligning the team to regional marketing priorities, operating rhythm and strategic objectives, and accountable for the quality of everything the pod delivers.

What you'll do

• Lead, inspire and develop a multidisciplinary APAC Marketing Operations Pod and foster a collaborative, accountable, high-performing team culture.
• Support individual development plans and capability building, and lead by example with hands-on support for complex initiatives, operational challenges and peak demand.
• Own resource allocation, workload balancing and capacity planning for the pod, anticipate resource constraints and implement solutions to sustain delivery.
• Support hiring, onboarding and workforce planning.
• Own intake, prioritisation and allocation of work across the pod, and translate regional marketing priorities into operational work plans and delivery schedules.
• Make day-to-day decisions on work sequencing, resource allocation and delivery priorities, and manage competing priorities across campaigns, projects and BAU activities.
• Act as the primary operational interface between the APAC Marketing team and the pod, and serve as the primary escalation point for operational issues.
• Build trusted relationships with regional marketing stakeholders, communicate progress, risks, dependencies and resource constraints proactively, and negotiate priorities to keep the team on the highest-value work.
• Provide regular coaching, feedback and performance management to improve the quality, consistency and capability of team members.
• Build a culture of continuous learning, accountability and collaboration across the pod.
• Establish and continuously improve operational processes, governance and quality standards.
• Review and approve team output to ensure it meets agreed quality, brand and operational standards before delivery.
• Implement quality assurance processes, peer reviews and feedback mechanisms to improve consistency and reduce rework.
• Monitor KPIs, SLAs and delivery performance, identify risks early and implement mitigation plans.
• Promote knowledge sharing and best practices across the team.
• Develop a strong understanding of the APAC business, products, campaigns and operating model.
• Partner with regional marketing leaders to translate business priorities into work plans, and build the pod's knowledge and capability so it can operate with increased ownership and autonomy.

What you'll need

• Bachelor's degree in marketing, communications, business, or a related field.
• 2–3+ years of experience leading or supervising teams.
• Overall experience of 6–8+ years in marketing operations, campaign delivery, creative operations or a related marketing function.
• Demonstrated people leadership and coaching experience.
• Experience managing priorities, workloads and capacity planning.
• Strong stakeholder management and communication skills.
• Marketing operations, campaign execution or marketing delivery experience.
• Experience working across multiple projects and competing priorities.
• Demonstrated ability to lead change, drive continuous improvement and influence without authority.
• Strong organisational, planning and problem-solving skills.

Nice to have

• Experience supporting financial services, asset management or regulated B2B environments.
• Experience working within matrixed global organisations.
• Working knowledge of marketing automation platforms (Marketo or equivalent).
• Working knowledge of content management systems (AEM or equivalent).
• Familiarity with Microsoft 365 and Adobe Creative Cloud.

Details

• Location: Mumbai office, Goregaon (East), India.
• Shift: APAC, 5:00 am – 2:00 pm IST.
• Reports to the Marketing Operations Director.