Customer Service Rep I

Overview

Partner Services Analyst / Specialist responsible for managing service delivery operations, vendor coordination, incident resolution, customer support activities, and SLA compliance.

What you'll do

• Monitor and manage service requests, incidents, and escalations.
• Coordinate with vendors and internal teams for timely issue resolution.
• Drive SLA adherence and operational performance.
• Analyze service trends and identify process improvement opportunities.
• Prepare operational reports, dashboards, and performance reviews.
• Support customer reviews and provide proactive service updates.
• Participate in root cause analysis and corrective action planning.
• Maintain service documentation and operational records.
• Support automation, continuous improvement, and quality initiatives.

What you'll need

• Strong customer and partner management skills.
• Excellent verbal and written communication.
• Analytical and problem-solving mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with service operations, incident management, or vendor management.
• Advanced Excel, reporting, and data analysis skills.
• Stakeholder management and cross-functional collaboration.

Details

• Location: Mumbai, India.