HR Service Delivery Analyst

Overview

HR Service Delivery Analyst responsible for analysing lower-complexity workforce/HR service delivery issues within defined scope and supporting HR transactions.

What you'll do

• Manage HR transactions ensuring SLA quality and accuracy.
• Handle employee queries and ensure timely resolution.
• Adhere to SOPs and audit control requirements.
• Escalate risks and issues proactively and ensure closure.
• Identify process gaps and suggest improvements for continuous improvement.
• Contribute to efficiency and automation initiatives.

What you'll need

• 3 to 5 years of experience.
• Any Graduation qualification.
• Strong HR operations domain knowledge (hire-to-retire lifecycle).
• Ability to manage SLAs, quality, and customer experience.
• Strong analytical mindset to interpret data and drive decisions.
• Effective communication and stakeholder management skills.

Details

• Location: Bengaluru, India.
• May require working in rotational shifts.