Customer Service - Sr Associate I

Overview

Manage merchant onboarding, account maintenance, and related operational issues for payment operations.

What you'll do

• Manage routine and moderately complex merchant onboarding work.
• Complete merchant account maintenance activities.
• Review discrepancies, rejected requests, and processing exceptions.
• Research issues across multiple systems and determine resolutions.
• Validate system information and supporting documentation.
• Resolve operational concerns and coordinate with internal partners.
• Support quality checks and guide new associates on processes.

What you'll need

• 2–4 years of experience in merchant acquiring, payment operations, banking operations, or related financial services.
• Bachelor’s degree in any discipline.
• Knowledge of merchant onboarding, account maintenance, payment processing, and acquiring operations.
• Experience with CRM applications, workflow tools, and operational platforms.
• Strong analytical, research, and problem-solving skills.
• Proficiency in Microsoft Office, including Excel.
• Strong communication, prioritization, and multitasking skills.

Details

• Location: Thane, India.