Customer Success Advocate

Overview

Customer Success Advocate role serving as a trusted advisor to existing Litmos customers, driving platform usage, adoption, renewals and identifying growth opportunities.

What you'll do

• Execute and monitor customer health and adoption for a portfolio of customers through their lifecycle of onboarding, training, live usage, and long-term relation building.
• Coordinate customer onboarding activities.
• Track and document progress and results from action plans and follow escalation procedures as needed.
• Track, triage, and communicate to internal stakeholders on customer issues.
• Ensure retention of existing clients in given portfolio.
• Drive growth by identifying opportunities for expansion.
• Facilitate renewal process for accounts on portfolio.

What you'll need

• At least 1 year of work experience.
• Experience in account management or sales.
• Excellent communication and presentation skills.
• Strong training and facilitation skills.
• High customer empathy.
• Highly personable, analytical, and creative.
• Organized with a keen eye for details.
• Can work under pressure and with minimal supervision.
• Fast learner and can quickly adapt to changes.

Nice to have

• Excellent problem-solving prowess.

Details

• Location: Pune, Hybrid.
• Salary: ₹800,000 to ₹1,100,000 total fixed pay plus 10% bonus plus benefits.
• Requires working US timezones.