Customer Success Engineer

Overview

As a Customer Success Engineer (Strategic Accounts), you drive long-term success for ServiceTitan’s largest customers by improving adoption, workflows, and measurable value.

What you'll do

• Develop trusted relationships with business and technical stakeholders across strategic accounts.
• Advise customers on product configuration, workflows, integrations, and technical best practices.
• Lead technical discovery sessions and translate requirements into scalable solution recommendations.
• Investigate complex product and workflow issues with Support and Engineering to drive resolution.
• Serve as a technical escalation point for high-impact customer support cases.
• Analyze product usage and engagement data to identify trends, risks, and opportunities; report KPIs.
• Maintain accurate account, contact, project, and technical-environment records.

What you'll need

• 5+ years of relevant experience in customer success engineering, technical account management, solutions consulting, implementation, enterprise SaaS, or a related customer-facing technical role.
• Demonstrated success managing multiple strategic accounts, technical projects, or complex customer initiatives.
• Strong technical aptitude to quickly learn complex software platforms, configurations, workflows, and integrations.
• Working knowledge of SaaS architecture, APIs, data integrations, and troubleshooting concepts.
• Ability to translate business needs into technical requirements and explain technical concepts clearly to technical and non-technical audiences.
• Strong analytical skills to interpret product usage data and turn insights into actionable recommendations.
• Exceptional account and project management skills with attention to detail and disciplined follow-through.

Details

• Location: US Remote.
• Travel: Less than 25% nationwide.