Customer Success Engineering – Oil & Gas

Overview

Support Oil & Gas customers through remote monitoring, alert analysis, rotating equipment reliability, and value tracking. The role partners with customer-facing, technical, product, and engineering teams.

What you'll do

• Perform remote monitoring of Oil & Gas assets and rotating equipment.
• Review and analyze AI-generated alerts, failure modes, severity, and next steps.
• Validate alerts with customer teams and capture outcomes.
• Monitor model performance and identify tuning or retraining opportunities.
• Support root-cause analysis using equipment and condition-monitoring knowledge.
• Track downtime avoidance, cost avoidance, risk reduction, and equipment availability.
• Support operational reviews, training, case studies, and process improvements.

What you'll need

• 2–4 years of experience in the Oil & Gas sector.
• Bachelor's degree in Mechanical, Electrical, Chemical, or a related engineering discipline.
• Hands-on experience with rotating equipment such as gas turbines, compressors, pumps, fans, or motors.
• Experience with remote monitoring, condition monitoring, predictive maintenance, or asset performance management.
• Knowledge of RCM, FMEA, vibration analysis, failure modes, and root-cause analysis.
• Ability to work with plant data, trends, dashboards, and analytical tools.
• Strong analytical, problem-solving, written, and verbal communication skills.

Nice to have

• Familiarity with SaaS platforms, analytics tools, industrial software, or AI/ML applications.

Details

• Location: Bangalore, India.
• Customer-facing work in a remote environment.