Customer Success Engineering - Power

Overview

Support customer success for power-generation customers through remote monitoring, alert analysis, rotating equipment reliability, and operational value tracking.

What you'll do

• Monitor power-generation assets, including rotating equipment.
• Review and analyze AI-generated alerts and potential failure modes.
• Validate alerts with customer teams and capture outcomes.
• Monitor model performance and identify tuning or retraining opportunities.
• Support root-cause analysis using reliability and condition-monitoring expertise.
• Track downtime avoidance, cost avoidance, risk reduction, and equipment availability.
• Collaborate on customer reviews, training, documentation, and monitoring improvements.

What you'll need

• 2–4 years of experience in the power-generation sector.
• Bachelor's degree in Mechanical, Electrical, Chemical, or related engineering.
• Hands-on experience with power-generation and rotating equipment.
• Experience with remote monitoring, condition monitoring, predictive maintenance, or asset performance management.
• Understanding of RCM, FMEA, vibration analysis, failure modes, and root-cause analysis.
• Ability to analyze plant data, trends, dashboards, and equipment behavior.
• Strong analytical, problem-solving, communication, and stakeholder skills.

Nice to have

• Familiarity with SaaS platforms, analytics tools, industrial software, or AI/ML applications.

Details

• Location: Bangalore, India.
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• Work involves a remote, customer-facing environment.