Customer Success Manager

Overview

Own and grow a portfolio of customers using Smartly's social advertising platform, acting as the primary point of contact and driving retention and growth.

What you'll do

• Own assigned customer accounts end to end, acting as the primary point of contact and taking full responsibility for client outcomes
• Manage a growing book of business and work independently to drive adoption, renewals, expansion, and customer advocacy
• Move beyond reactive support by proactively identifying opportunities to improve customer performance and long-term value
• Develop a strong understanding of the Smartly platform and social advertising to solve customer problems and provide clear, practical guidance
• Build and maintain strong working relationships with customers and external partners such as Facebook, Pinterest, and Snapchat
• Collaborate closely with internal teams including Sales, Marketing, Technical Solutions, Services, Product, and Engineering to support customer goals
• Represent the voice of the customer internally to help inform sales processes and product development

What you'll need

• Relevant experience in a customer success or similar customer-facing role, with clear ownership of customer relationships
• Strong knowledge of social advertising platforms such as Facebook, Pinterest, and Snapchat
• Ability to work independently, manage priorities, and make sound decisions for your assigned accounts
• Ability to explain complex concepts clearly and translate data into practical insights

Nice to have

• Relevant experience in media/digital agencies

Details

• Location: Bangalore
• Willingness to travel for customer meetings, conferences, and industry events when needed