Customer Success Manager

Overview

Customer Success Manager who acts as the technical interface between customers and internal teams, helping customers adopt Alteryx analytics solutions and achieve business results.

What you'll do

• Build and foster strong relationships with customers, sponsors, and key stakeholders to increase adoption, ensure retention, and drive long-term success.
• Establish a trusted advisor relationship with each assigned customer and drive continued value of Alteryx products and services.
• Build deep relationships with key customer stakeholders to inform engagement strategy and create "Alteryx Advocates".
• Conduct technical working sessions to jointly architect solutions leveraging Alteryx Designer with prospective and existing users within your accounts.
• Partner with Sales Leaders to provide insights on customer health, focusing on adoption and retention strategies, and identify new business opportunities.
• Create success plans for a portfolio of accounts and proactively work with customers to establish and achieve critical goals.
• Conduct enablement sessions to provide hands-on training of Alteryx Designer and Server products.
• Remain up to date and certified on Alteryx solutions and products and maintain familiarity with all company methods and procedures.

What you'll need

• Experience in a customer-facing role, such as customer support, technical support, customer success, sales, or implementation.
• Strong communication and relationship-building skills, with the ability to lead engaging conversations and understand customer needs.
• Strong analytical thinking, problem-solving skills, and a willingness to learn new technologies.
• A customer-oriented mindset, with empathy, active listening skills, and good organizational abilities.

Nice to have

• Experience in SaaS or technology environments.
• Exposure to data analytics, business intelligence tools, or platforms such as Alteryx.
• Experience helping customers adopt new products, troubleshooting technical issues, delivering training, or identifying opportunities to improve customer outcomes.
• Experience working with data to support business decisions.

Details

• Location: Bangalore, India.
• Willingness and ability to work a non-standard shift or flexible hours to align with customer availability across designated time zones (specific schedule confirmed during the interview process).
• Any job offer is contingent on the applicant's capacity to serve in compliance with U.S. export controls.