Customer Success Manager - French Speaker

Overview

Customer Success Manager role focused on French-speaking customers, picking up from the Implementation team to advise on, customize and support the Samsara platform as a long-term partner for top customers.

What you'll do

• Be on the front lines and ensure customers increase the safety, efficiency, and sustainability of their operations with the IoT platform.
• Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value.
• Orchestrate executive business reviews with customers' decision-makers and Samsara executive leadership to look back at past successes and align on upcoming goals.
• Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of Samsara products.
• Support French-speaking customers' implementations.
• Deeply understand the Samsara platform's capabilities and explain them to businesses of all types, including field services, utilities, long-haul transportation, school buses, and many more.
• Serve as a mentor to the wider Customer Success and Support teams.
• Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as the company scales globally and across new offices.

What you'll need

• 2 - 4+ years of experience in a senior Customer Success, account management, or strategic consulting role.
• English and French fluency.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem-solving skills.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of the software.
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor's degree from a 4-year institution.
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence.

Nice to have

• SaaS experience.
• Strong bias for action, the ability to think big, with insistence on high standards.
• Experience serving and supporting large-scale business solutions at Fortune 500 companies.
• Thrives in an unstructured, fast-paced, and change-heavy environment.
• French fluency is a plus.

Details

• Open to candidates residing in Canada; remote work.
• Customer travel is expected, up to 0-15%.
• Annual on-target earnings range of $78,412 to $101,475 CAD, depending on city of residence.