Customer Success Partner

Overview

Customer Success Partner role at Maersk focused on managing and growing customer accounts, coordinating contract renewals, supporting opportunities, and driving conversion of contracted wins across Ocean and Logistics & Services portfolios.

What you'll do

• Partner closely with Sales Representatives to manage and grow customer accounts.
• Align with commercial, product, operations, customer experience, pricing, and finance teams to execute customer plans and achieve business objectives.
• Own and coordinate renewal activities across assigned Ocean and L&S products to ensure continuity of customer contracts and revenue retention.
• For assigned accounts, support new RFQs and opportunities from new logos.
• Coordinate with internal stakeholders across Solution, Product, CIM and Legal to progress opportunities effectively.
• For MCL opportunities, follow the agreed process and ensure opportunity management progresses as planned.
• Ensure the appropriate level of Legal involvement and effective coordination with the IS Account Owner, Team Leaders and relevant Product stakeholders.
• Where customers require offers in a specific format, provide the necessary support to the IS Account Manager to ensure the offer is prepared accordingly.
• Manage operational and commercial escalations through effective stakeholder engagement and follow-through.
• Lead regular customer reviews to evaluate performance, identify improvement opportunities, and align on future priorities.
• Drive conversion of contracted wins (CW) into realized business across assigned Ocean and Logistics & Services portfolios.
• Support conversion of Air, LCL, CHB, Managed Ground Freight (MGF), and other logistics opportunities in partnership with Sales and Product teams.
• Develop a good understanding of solutioning and implementation methodologies.

What you'll need

• Bachelor's degree in Business Administration, Logistics, Supply Chain, International Business, or a related field.
• Minimum 3-5 years of experience in logistics, freight forwarding, shipping, or supply chain.
• Good understanding of transportation and logistics products and services.
• Excellent English communication skills (spoken and written).
• Strong customer service and relationship management skills.
• Excellent stakeholder management and influencing skills.
• Strong analytical, problem-solving, and organizational abilities.
• Process-oriented with strong attention to detail.
• Self-motivated, adaptable, and able to manage multiple priorities in a fast-paced environment.
• Team player with the ability to collaborate across multiple functions.