Customer Success Specialist

Overview

Support schools using Jacaranda’s whole-school digital solutions and institutional licences. The role combines implementation, training, technical support, relationship management, usage monitoring, and retention ownership across a territory.

What you'll do

• Implement and integrate digital solutions and institutional licences for schools.
• Conduct face-to-face and virtual training and customer check-ins.
• Monitor engagement and usage to identify retention and expansion opportunities.
• Execute territory-level retention strategies and health-check key contacts.
• Coordinate integrations, account setup, fulfilment, and access provisioning.
• Provide technical support, escalate issues, and identify recurring problems.
• Maintain Salesforce records and share customer insights with internal teams.

What you'll need

• Experience in sales, customer success, or a similar customer-facing role.
• Experience supporting digital platforms and training users.
• Strong written and verbal communication and presentation skills.
• Familiarity with CRM platforms, preferably Salesforce.
• Basic understanding of customer success and retention strategies.
• Eligibility to obtain a Working with Children Check.
• A driver's licence and car.

Nice to have

• Teaching or high school work experience.
• Experience using Learning Management Systems.

Details

• Remote role in Queensland, Australia.
• Travel to schools is required, multiple times a week during peak periods.