Customer Support Associate

Overview

Provide customer and end-user support for JLL's Yardi software and related applications. The role includes user administration, issue resolution, data configuration, reporting support, upgrades, and ticket escalation.

What you'll do

• Configure, update, and terminate users.
• Resolve end-user inquiries and software application issues.
• Escalate support tickets with detailed issue analysis when required.
• Configure Yardi assignments and support module upgrades.
• Analyze data integrations between Yardi and other JLL applications.
• Create account trees, charts of accounts, and custom reports.
• Troubleshoot reporting issues and support SOC I and/or II audits.

What you'll need

• Bachelor's degree from an accredited institution.
• At least 5 years of relevant or professional experience.
• Ability to work independently with minimal supervision.
• Strong organization and self-motivation.
• Experience supporting end users and software applications.
• Availability for 40 scheduled hours per week.

Nice to have

• Finance or Accounting degree.
• Real estate software or real estate industry experience.
• Yardi software experience.

Details

• Remote position in India; the posting also lists Bengaluru, Karnataka as on-site.
• Work at least 5 US Eastern business hours after training.
• Work 8 US Eastern business hours during training and the first 60 days.