Customer Support Associate

Overview

Support customers of Ayvens India by handling requests through calls, emails and portal bookings, while coordinating service updates and complaint resolution.

What you'll do

• Assist customers with requests received through calls, emails and portal bookings.
• Provide customers with regular updates and service information.
• Coordinate updates to the customer database.
• Identify priority issues proactively to reduce escalation.
• Coordinate customer touch points across departments.
• Capture customer feedback at different stages.
• Track complaints and drive amicable resolution.

What you'll need

• At least 2 years of customer service experience.
• Graduate degree in any stream.
• Excellent English communication skills in reading, writing and speaking.
• Excellent Hindi communication skills in reading and speaking.

Nice to have

• Call center or automotive industry experience.
• Knowledge of additional languages.

Details

• Location: Gurugram.