Customer Support Associate I

Overview

Customer Support Associate I role supporting the activation of products and services and handling customer interactions and technical migrations for a global customer base.

What you'll do

• Execute essential tasks related to the activation of products, features, and services for a global customer base
• Review and analyze URLs to determine their purpose or content and assign them to the appropriate category
• Manage inbound customer inquiries with a high degree of professionalism, ensuring efficient routing to specialized internal teams
• Partner cross-functionally across the organization to guarantee the successful delivery of complex services and technical features
• Own customer-facing interactions for critical projects, including sharing vital updates regarding data center migrations and technical infrastructure changes

What you'll need

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• At least 2 years of dedicated experience in a customer service or support environment
• Foundational understanding of networking concepts, including the OSI model
• Demonstrated expertise in customer interaction, project management, and disciplined time management
• Proven ability to rapidly learn and apply new organizational processes, policies, and service knowledge

Nice to have

• Good understanding of TCP/IP protocols and general networking architecture
• Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
• CCNA certification or equivalent technical validation
• Direct experience managing high-touch customer engagements or communicating technical migration details

Details

• Hybrid work mode
• Reports to the Senior Manager, Customer Services in the Customer Success Organization department
• Location: Bangalore, India; Mohali, India